Privacy Policy for 9 on 17th
At 9 on 17th, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website.
1. Information We Collect
We may collect the following personal information when you interact with our website:
- Full name
- Email address
- Contact number
- Booking enquiry details
- Check-in and check-out dates
- Number of guests
- Any additional information you provide in your enquiry
- IP address
- Browser type
- Device information
- Cookies and website usage information
2. How We Use Your Information
Your information is collected to:
- Respond to booking enquiries
- Process accommodation reservations
- Communicate with you regarding your stay
- Provide customer support
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and protect our property
We will only use your information for legitimate business purposes.
3. Booking Information
When you submit a booking enquiry through our website, we use your information solely to:
- Confirm availability
- Communicate booking details
- Provide quotations
- Finalise reservations
- Send booking confirmations
We do not sell or rent your personal information.
4. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Enhance user experience
You may disable cookies in your browser settings; however, some features of the website may not function correctly.
5. Third-Party Services
Our website may make use of trusted third-party services including:
- Google Maps
- Google Analytics
- WordPress plugins
- Website hosting providers
- Payment providers (where applicable)
These providers may process limited personal information necessary to deliver their services.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Loss
- Unauthorised access
- Misuse
- Alteration
- Disclosure
Although we strive to use commercially acceptable methods to protect your information, no method of transmission over the Internet is completely secure.
7. Sharing Your Information
We will not sell, trade or rent your personal information.
We may disclose information only:
- When required by law
- To comply with legal obligations
- To protect our legal rights
- To trusted service providers assisting us in operating our website and business
8. Your Rights
Under POPIA, you have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information where legally permissible
- Object to certain processing activities
- Withdraw consent where applicable
Requests may be made using the contact details below.
9. Data Retention
We retain personal information only for as long as necessary to:
- Complete your booking
- Fulfil legal obligations
- Resolve disputes
- Maintain business records
Information that is no longer required is securely deleted.
10. Children’s Privacy
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
11. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the revised effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your information is processed, please contact us.
9 on 17th
Email:info@http://9at17street.co.za/
Telephone: +27 82 579 3767
Website: https://9at17street.co.za
POPIA Compliance Statement
9 on 17th processes personal information in accordance with the Protection of Personal Information Act (POPIA) and takes appropriate measures to safeguard the confidentiality, integrity and availability of personal information entrusted to us.
